Students preparing to take the CCNP Collaboration certification
Network administrators
Network engineers
Systems engineers

After taking this course, you should be able to:
Describe the Cisco Collaboration solutions architecture
Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
Implement Cisco Unified Communications Manager provisioning features
Describe the different codecs and how they are used to transform analogue voice into digital streams
Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
Implement a Cisco gateway for PSTN access
Configure calling privileges in Cisco Unified Communications Manager
Implement toll fraud prevention
Implement globalized call routing within a Cisco Unified Communications Manager cluster
Implement and troubleshoot media resources in Cisco Unified Communications Manager
Describe Cisco Instant Messaging and Presence, including call flows and protocols
Describe and configure endpoints and commonly required features
Configure and troubleshoot Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection call handlers

Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
Define QoS and its models
Implement classification and marking
Configure classification and marking options on Cisco Catalyst® switches

Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing
Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment

Describing the Cisco Collaboration Solutions Architecture

Exploring Call Signaling over IP Networks

Integrating Cisco Unifued Communications Manager LDAP

Implementing Cisco Unified Communications Manager

Provisioning Features

Exploring Codecs

Describing Dial Plans and Endpoint Addressing

Implementing MGCP Gateways

Implementing Voice Gateways

Configuring Calling Privileges in Cisco Unified Communications Manager

Implementing Toll Fraud Prevention

Implementing Globalized Call Routing

Describing Cisco Instant Messaging and Presence

Enabling Cisco Jabber®

Configuring Cisco Unity Connection Integration

Analyzing Quality Issues in Converged Networks

Defining QoS and QoS Models

Implementing Classification and Marking

Configuring Classification and Marking on Cisco Catalyst Switches

Lab Outline
Using Certificates
Configure IP Network Protocols
Configure and Troubleshoot Collaboration Endpoints
Troubleshoot Calling Issues
Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
Deploy an IP Phone Through Auto and Manual Registration
Configure Self-Provisioning
Configure Batch Provisioning
Explore the Cisco VoIP Bandwidth Calculator
Con?gure Regions and Locations
Implement Endpoint Addressing and Call Routing
Implement PSTN Calling Using MGCP Gateways
Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
Configure Calling Privileges
Implement Toll Fraud Prevention on Cisco Uni?ed Communications Manager (CUCM)
Implement Globalized Call Routing
Deploy an On-Premise Cisco Jabber Client for Windows
Examine the Integration between Unity Connection and CUCM
Manage Unity Connection Users
Enterprise Application Integration (EAI): Configure QoS