HCSI-COB - HCS Intermediate - Customer On-Boarding

Introdução

Upon completion of this course, students will be able to: Module 1: HCS Architecture and Models ? Describe the high level on boarding process for HCS customers ? Describe the relationship between CUCDM, HCM-F and applications in an HCS deployment

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Público Alvo

This course is designed for technical professionals who need to know how to administer their HCS Environment using CUCDM 10.1.2. This course will cover the HCS solution overview and explain system features and how to on-board customers to the platform. The primary audience for this course includes:
System engineers
Technical support personnel Channel partners, resellers

Objetivo


Pré Requisitos

HCS Intermediate - Customer On-Boarding (HCSI-COB) version 1.0 is a 4 day instructor-led course offered by Cisco Learning Services. This course focuses on on-boarding HCS customers in CUCDM 10.1.2 environment.

Conteúdo Programatico

Module 1
HCS Architecture and Models
Describe the high level on boarding process for HCS customers
Describe the relationship between CUCDM, HCM-F and applications in an HCS deployment 
Describe the high level licensing model for HCS deployments

Module 2
CUCDM Initial Configuration
Describe the hierarchy structure used by CUCDM to partition and provision customers
Describe and demonstrate how to add and synchronize the HCM-F from CUCDM
Describe and demonstrate how to create and manage the Provider on CUCDM
Describe and demonstrate how to create and manage a reseller and customer on the

Module 3
Provisioning UC Devices
Describe the provisioning of dedicated and multi-tenanted CUCM, IM&P and Cisco Unity Applications as well as provisioning WebEx cloud services.
Describe and demonstrate how to create a Network Device List in CUCDM

Module 4
Dial Plans:
Describe how internal calls are routed and the types of dial plans preconfigured into CUCDM
Describe how external calls are classified and normalized before Class of Service (CoS) is applied
Describe how CoS mechanisms are applied
Describe how calls are routed
Describe and configure numbering plans
Describe and configure voice mail services