CLICA - Implementing Cisco Collaboration Applications

Introdução

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This couse will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Calendário
Próximas Datas
Data
25/10 a 29/10/2021
29/11 a 03/12/2021
20/12 a 24/12/2021
  • Presencial
  • Virtual
  • Turma Confirmada
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Carga Horária:
40 horas
Investimento:
R$ 0,00
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Formatos de Entrega

Público Alvo

This course is designed primarily for professionals in the following job roles:

Collaboration engineers
Collaboration administrators


Objetivo

After taking this course, you should be able to:
Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
Configure call recording and monitoring

Pré Requisitos

Before taking this course, you should have the following knowledge and skills:
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session
Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
Understanding Cisco Collaboration Foundations (CLFNDU)

Conteúdo Programatico

Configuring and Troubleshooting Cisco Unity Connection Integration

Configuring and Troubleshooting Cisco Unity Connection Call Handlers


Troubleshooting Cisco Unity Connection


Configuring and Troubleshooting Cisco Unity Express


Configuring Single Sign-On (SSO) for Cisco Unified
Communications Applications


Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber


Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality


Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving


Troubleshooting Cisco Unified Communications Manager IM and Presence Service


Integrating Cisco Unified Attendant Console Advanced


Implementing Call Recording and Monitoring


Lab Outline
Integrate and Set Up Cisco Unity Connection
Configure Cisco Unity Connection Call Handlers
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
Troubleshoot Cisco Unity Connection
Configure Cisco Unity Express
Troubleshoot Cisco Unity Express
Configure Cisco Unified Communications Manager IM and Presence High Availability
Implement Cisco Jabber
Configure Centralized Cisco Unified Communications Manager IM and Presence
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
Troubleshoot Cisco Unified Communications Manager IM and Presence Service
Integrate Cisco Unified Attendant Console Advanced
Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
Implement Cisco Unified Communications Manager Call Recording and Monitoring